阿德罗恩凯宾斯基酒店-住客评论

Guest（与好友旅游） 2025-09-01
Five star disappointment. They put us in a room in a back building then blocked our access to our room all week due to various events they had on the first floor. To get to our room we had to go up one set of stairs, walk an entire hallway, then take two more slow elevators. Very inconvenient and not a 5 star experience. I left a message of complaint with the manager and got no response. Very disappointed with this hotel experience.
酒店回复：
Many thanks for sharing your feedback.We regret that we could not convince you of our hotel. Your feedback does not reflect our high service standards. Please accept our apologies for any inconvenience.It would be our pleasure welcoming you again to fully convince you of our services.With best wishesKarina AnsosManaging Director
Guest（家庭旅游） 2025-09-01
只能说各个方面都很好，我拍照拍少了。装修富丽堂皇，服务周到，卫生环境也好，地理位置靠近勃兰登堡门。就是欧洲老电影里奢华酒店的感觉。
酒店回复：
Thank you very much for sharing your lovely feedback.We are happy to read that you enjoyed your time with us and it would be our pleasure welcoming you again back soon here in Berlin.With best wishesKarina AnsosManaging Director
Guest（商务旅客） 2025-03-01
Отличный отель, как для бизнес-поездки, так и для личной. Исторические места
酒店回复：
Dear guest,Many thanks for sharing your positive feedback.We hope to welcome you again back soon here in Berlin.With best wishesKarina AnsosManaging Director
Guest（Traveling with friends） 2024-12-01
房间设施有些陈旧了
酒店回复：
Dear guest,Thank you for taking the time to review your stay with us at the Hotel Adlon Kempinski Berlin. I am sorry to read that you did not fully enjoy your stay with us. We are sorry to hear that you were unhappy with the maintenance of the facilities in your room and we apologize for any inconvenience this may have caused you.Your feedback is extremely important to us and helps us to improve the quality of our service. We hope that you will give us another opportunity to make your next stay more enjoyable.With best regardsKarina AnsosManaging Director
Guest（商务旅客） 2024-09-01
Firstly I booked a king bed clearly on Trip and was given a double bed after which the duty manager argued that selections are deemed preferences not commitments! Secondly my room was not made up for 48hours after arrival. Finally when the room was made up on day 3 the shampoo, conditioner and body wash were not replenished in the shower. I have stayed in Kempinski hotels before this experience was a huge let down to the brand and standard
酒店回复：
Dear Vesna,Thank you for sharing your thoughts.We regret reading that we could not convince you of our services. Please accept our apologies.Your feedback has already been shared with the housekeeping team in order to improve our services.With kind regards from BerlinKarina AnsosManaging Director
Guest（情侣） 2024-07-01
Ein au?ergew?hnliches Erlebnis! Das Adlon trifft exakt unser Verst?ndnis von historisch und modern. Man betritt das Hotel und fühlt sich in frühere Zeiten zurückversetzt. Jedoch mit allen Annehmlichkeiten, welche man heute nicht mehr missen m?chte. Der Service ist stets freundlich und zuvorkommend. Am Frühstück l?sst sich weder an Qualit?t, noch an Auswahl etwas aussetzen. Unser Zimmer war traumhaft. Dieses Gefühl hatte ich in noch keinem 4 oder 5 Sterne Haus.
酒店回复：
Sehr geehrter André,herzlichen Dank für Ihre Bewertung des Adlon Kempinski Berlin. Es freut mich sehr zu lesen, dass Sie eine sch?ne und unbeschwerte Zeit in Berlin verbracht haben und Ihr Lob wurde gern mit allen Kollegen geteilt.Schon heute freuen wir uns, Sie bald wieder als unseren Gast begrü?en zu dürfen.Mit besten Grü?enKarina AnsosGesch?ftsführende Direktorin
Guest（家庭旅游） 2024-05-01
房间很大，住的二层，可以从房间出去，有个小花园。床非常舒适，不软不硬，赞。出门就是柏林登堡门，地铁的口也就不到50米，交通极其方便。早餐很赞，服务员很多，咖啡茶，还有需要等待的食物都可以点，要求服务员送过来。总之，体验非常好。还会再来。
酒店回复：
Dear guest,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay and we hope to welcome you again back soon here at Hotel Adlon Kempinski.With kind regards from BerlinKarina AnsosManaging Director
Guest（商务旅客） 2024-03-01
在柏林参加会议，住在阿德隆凯宾斯基酒店，毗邻勃兰登堡门，近国会大厦，离胜利柱也不算太远。酒店装饰精美，房间不算太大，比较紧凑，但是设施完好，床品优良，休息得非常好。早餐条件很不错，菜品齐全，水果丰富，环境优雅。
酒店回复：
Dear Shuimansanlou,Many thanks for sharing your positive feedback.We are glad to read that you enjoyed your stay with us and it would be our pleasure welcoming you again back soon here in Berlin.With kind regardsKarina AnsosManaging Director
Guest（家庭旅游） 2024-02-01
酒店位置很好，就在勃兰登堡门旁边，属于奢华型酒店了。服务非常好，早餐很丰盛，喜欢复古奢华风的可以体验一下。
酒店回复：
Dear guest,Many thanks for sharing your positive review.We hope to welcome you again back soon here at Hotel Adlon Kempinski Berlin.With kind regardsKarina AnsosManaging Director
Guest（独自旅游） 2024-02-01
hotel adlon算是德语学生的执念，但是也就这样而已，位置绝佳，但是设施和新的五星比起来还是不太行，吸引不了二次入住……
酒店回复：
Dear guest,Many thanks for sharing your feedback.We regret reading that we could not fully convince you of our hotel but hope to welcome you again to fully convince you.With best wishes from BerlinKarina AnsosManaging Director

阿德罗恩凯宾斯基酒店

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（商务旅客） 2025-03-01

Guest（Traveling with friends） 2024-12-01

Guest（商务旅客） 2024-09-01

Guest（情侣） 2024-07-01

Guest（家庭旅游） 2024-05-01

Guest（商务旅客） 2024-03-01

Guest（家庭旅游） 2024-02-01

Guest（独自旅游） 2024-02-01

客户评价由实住客人提供的真实点评